FAQs

Frequently Asked Questions

IROCO Design for Rent

Established in Hong Kong in 2011, IROCO Design has helped create a multitude of elegant, unusual and imaginative events using beautiful European rental furniture. Acknowledged market leaders and experts in our field, we are truly passionate about good design, and bringing it within easy reach of everyone in Asia. The IROCO Design team is an international group of individuals speaking seven different languages. We have steadfast relationships with a huge number of brands, together with established links to opinion-formers and design experts in international markets. With a solid reputation built on integrity and attention to detail, we continue to focus on the importance of greater choice, and a seamless access to established and new brands, both for rent and sale.

Our Creative Services team can work with you to help develop and design your layout, including the production of ideas for a unique concept, and – so you can more easily envisage the end result – provide 3D renderings, technical drawings and detailed product descriptions. For professionals such as interior designers or architects, we also offer a tailored sourcing service at IROCO Design for Contract.

Please feel free to contact us regarding designer furniture rental in Tokyo and throughout Japan.

Email: infojapan@irocodesign.com
Tel: 03-6435-8165

How to Order?

Our rental furniture collection is continuously expanding. Please feel free to contact us regarding any furniture you require for your event or project, and we will be happy to provide you with the latest availability.

If the product you are looking for is not currently included in our collection, we can also discuss sourcing additional furniture based on your project requirements and conditions.

Where possible, we can accommodate same-day and last-minute orders. However, we recommend contacting us as early as possible to ensure product availability and allow sufficient time for delivery arrangements.

You can request a quotation by contacting us by phone or email, or by adding your desired products to your cart and submitting an inquiry. We will provide a quotation, including delivery costs, within 24 hours.

You may make changes to your order up to one week before the event date at no additional charge. Changes made after this time may be subject to additional fees.

To ensure the availability of your preferred items, we recommend contacting us as early as possible.

You may cancel your order up to one week before the event date at no additional charge. Cancellations made after this time will be subject to cancellation fees in accordance with our Terms and Conditions.

Our LED products come with a remote control that can be operated from approximately 4 meters away. You can choose from 12 different colors, as well as a variety of lighting effects including strobe, flash, and gradual color-changing modes.

The battery lasts for up to approximately 8 hours and takes around 5 hours to fully charge. It can be recharged easily, much like a mobile phone.

Logistics and Transportation

Using our dedicated vehicles and regional delivery network, we ensure that your furniture is delivered and collected on time and in optimal condition. Depending on the requirements of your event, our delivery team can also remain on-site to assist with setup and address any technical issues.

We offer delivery throughout Japan.

All furniture in our collection meets our quality standards. Rental rates are calculated per event, covering a rental period of 1–7 days.

Delivery, labor, and installation costs are quoted separately. Additional charges also apply for battery charging and 3D rendering services.

Delivery fees include delivery, setup, dismantling, and collection of the furniture. Costs vary depending on factors such as the quantity and volume of items ordered, the venue, and the required working hours.

Our standard service hours are Monday through Saturday, from 9:00 AM to 6:00 PM. Services provided between 6:00 PM and 9:00 AM, as well as on Sundays and public holidays, are subject to additional after-hours charges.

Additional fees may also apply for non-standard delivery or installation requirements, such as battery charging, locations where trucks cannot directly access the loading area, carrying items via stairs, or situations requiring additional vehicles.

Yes, you may also collect your items directly from our warehouse in Iruma.

Additional charges may apply for non-standard delivery requirements, such as battery charging, locations where trucks cannot directly access the loading area, carrying items via stairs, or situations requiring additional vehicles.

Yes, we can also arrange additional staff for your event. Please let us know the number of staff required and the type of work involved, and we will provide a quotation based on your requirements.

Yes, please feel free to discuss your requirements with us.

Yes. We take care of the installation and removal of our rental furniture.

Please inform us in advance of any conditions or restrictions that may affect delivery or access to the venue.

Once your order has been confirmed, if delivery or installation at the event venue has already begun or been completed, the full amount will be charged.

Price and Payment

IROCO Design offers European designer furniture that meets our quality standards. Rental rates are calculated per event, covering a rental period of 1–7 days.

Delivery, labor, and installation costs are quoted separately. Additional charges also apply for battery charging and 3D rendering services.

Yes. Please feel free to contact us if you would like to receive our price list. We can also provide detailed pricing based on the specific requirements and conditions of your event.

For large corporate orders, volume discounts may be available depending on the order details and quantity.

Full payment is required prior to delivery. Please note that we may not be able to guarantee delivery at your requested date and time until payment has been confirmed.

Before / After The Event

We provide comprehensive support for your project, from the initial concept stage through to on-site installation. Depending on your needs, our specialist team can provide project proposals and rendering services, supported by 3D data, high-resolution images, technical drawings, and detailed product information.

You can also explore our gallery featuring a wide range of events we have worked on across Asia. We invite you to browse our past projects for ideas and inspiration when planning your space.

Yes, please feel free to consult with us. We can create 3D renderings of your space using IROCO Design for Rent furniture and, depending on your requirements, propose a complete layout from scratch.

2D and 3D files are available for many of the products in our collection. Please feel free to contact us if you require any files, and we will provide them based on your selected products.

Our Creative Services team can work with you to help develop and design your layout, including the production of ideas for a unique concept, and – so you can more easily envisage the end result – provide 3D renderings, technical drawings and detailed product descriptions. For professionals such as interior designers or architects, we also offer a tailored sourcing service at IROCO Design for Contract.

In accordance with our Terms and Conditions, if an item is damaged beyond repair, you will be charged an amount equivalent to four times the rental fee.

IROCO Design

We continuously incorporate the latest design trends while maintaining consistently high standards of quality throughout our collection.

We believe that design is becoming increasingly important in today’s world. For businesses, design plays a key role in communicating their brand values and identity to both customers and employees.
Products with features such as water resistance, flame resistance, and stackability are clearly identified with icons in our catalog and on our website.

Some of our products, including LED furniture, can be customized with logos, graphics, and other branding elements. If required, we can recommend suitable products and graphic designers, as well as provide support through to installation.

Yes, this is possible. However, please note that sourcing products from Europe typically requires a lead time of approximately 6–8 weeks.

Yes, this is possible. Please let us know which products you are interested in and your requirements, and we will provide a quotation based on the details of your request.

IROCO Design for Contract supports the selection and procurement of furniture tailored to your needs and project requirements.

Once payment has been confirmed, IROCO Design provides comprehensive support throughout the following process:

Placing orders with manufacturers

Monitoring production and managing lead times

Coordinating shipping and customs procedures

Inspecting products upon arrival

Arranging consolidated delivery to the final destination

Providing repair support during the warranty period


Please note that warranty coverage and repair conditions vary by brand. For further details, please contact your Account Manager.

We support your project from order through to delivery and installation.

If you are planning a project and would like to view the furniture in advance, please feel free to contact us. Our team can guide you through our warehouse, where you can see our available furniture in person.

If your questions were not answered, please contact us directly so we may guide you.